FAQ

Q. 1. Why Mercantile Personal Computer?

• Nepal's First Branded Computer
• Two years warranty (free parts replacement and unlimited off-site maintenance for hardware breakdowns)
• International certified hardware components
• Compatibility and a consistent quality of components
• 100 % Compatibility tested and Quality checked
• Affordable pc with international standard
• Free helpdesk support by highly skilled Engineers
• Internet ready Personal Computer
• Efficient post sale support by highly experienced support team
• Free bundles (100 hrs Internet, Power Strip with Surge Protector, Mercantile Dust Cover, Mercantile Mouse Pad, Mercantile Pen, User's Guide and Drivers & Utilities - 2 CDs)
• 24 hours online helpdesk support

Q. 2. What services are covered under two years hardware warranty?

• Free initial installation
• Two years warranty (free parts replacement and unlimited off-site maintenance for hardware breakdowns)
• Free drivers and patches
• Free helpdesk support
• Free technical queries

Q. 3. What products available now?

• Now two products are launched
  - Mercantile Personal Computer Professional P1700 (Intel Pentium 4-1.7GHz / 256MB Memory/ 32MB Video onboard)
  - Mercantile Personal Computer Explorer C1700 (Intel Celeron 1.7GHz / 128MB Memory / 32MB Video onboard)
  - Mercantile Personal Computer Animator Animator A17-256 (Intel Pentium 4-1.7GHz / 256MB Memory/ 32MB AGP   Card)
  - Mercantile Personal Computer Neo C1200 (Intel Celeron 1.2GHz / 128MB Memory / 8MB Video onboard)

Q. 4. Can I upgrade Memory, HDD, & Peripherals on Mercantile Personal Computer?

• Yes

Q. 5. What power protection equipment can be used with Mercantile Personal Computer?

• Surge protector or line conditioner or UPS

Q. 6. What all to be considered before buying a pc?

• Purpose of the PC
• Performance
• Compatibilty
• Reliability
• Support
• Price

Q. 7. What to do if something goes wrong with my computer system?

• Take your computer or defective component to Customer Support Division or authorised service center of Mercantile Solutions Pvt. Ltd.

Q. 8. Can I get warranty support on software also?

• No, warranty covers only for hardware breakdowns. However BIOS update or drivers/patches will be provided free of cost by the customer support division, Mercantile Solutions Pvt. Ltd.

Q. 9. Is there Post Warranty or Extended Service Support provided for Mercantile Personal Computer?

• Yes, Customers who require extended service under warranty or post warranty support can sign annual maintenance contract with Customer Support Division of Mercantile Solutions Pvt. Ltd.

  Please write to pchwadmin@mos.com.np or call us at 254571, 255415 for any service request.