Services:

All the Mercantile Personal Computers sold by Mercantile Solutions Pvt. Ltd. will be installed and demonstrated during the purchase at Mercantile Solutions or its dealer premises. First installation of Mercantile Personal Computer will be free of cost (within the Kathmandu city) and any support needed on-site after initial installation will be provided on charge basis. However client needs to provide required power outlets and good earth line.

INSTALLATION INSTRUCTIONS

1. Install the computer in a protected area that is free of excessive dust & has adequate airflow. Do not operate the computer where the temperature and humidity is outside the specified limits.
   
2. Install the computer into the dedicated power outlet that has proper power control device like volt-guard or UPS or stabilizer or line conditioner and earth line.
   
3. Before connecting the computer to AC line read the USER MANUAL and check the AC voltage output of line protecting device. Please do not install if the AC input voltage is higher or lower than specified limit voltage.
   
4. Avoid high energy consuming devices like Air conditioner & Refrigerator in the same power line to minimize spikes.
   
5. Before shipping the computer to any location outside of the office, always follow shipping- instructions given in a USER MANUAL.
   
6. Please connect or disconnect any data cable from/to the interfaces while both the computer and other devices are in off mode. Avoiding this instruction may cause interface damage into the logic board of the computer and will not be replaced under warranty.
   
7. Remove the AC input cord & modem telephone input line from the outlet while the computer is not in use (specially in rainy season).
   
8. CLIENT must be using latest anti-virus software with the latest update all the time to protect hardware & software from the virus damage. Any support related to virus problem will be charged to CLIENT even under warranty period.

Note:

• Incase computer is installed outside the environment specified then warranty of such computer will be automatically void.
  
• Similarly, incase CLIENT uses third party peripherals Mercantile Solutions Pvt. Ltd. does not guarantee best performance from the MERCANTILE Personal Computer.
  
• Warranty will also be void if CLIENT or any other vendor's technician performs repair any hardware that are under warranty.
  
• Warranty will be void if the component's serial number has been altered or erased.