Customer Support Division of MSPL will provide annual maintenance contract (AMC) and non-warranty based on-site maintenance for the equipment purchased from Mercantile Solutions Private Limited or having AMC with MSPL.

The following information is required before submitting any type of service request.

• Staff name, telephone numbers, address and email address if available.
  
• Details of equipment including serial number and fault description
  
• Details of purchase date or AMC number
  
• Payment terms for non-warranty and AMC repair
  

Client can log on service request by the following three modes:

• By calling directly to admin staffs of Customer Support Division.
  
• By registering service request through our intranet software.
  
• By sending direct email to pcsupport@mos.com.np or pchwadmin@mos.com.np
  

In case of non-warranty and AMC repair client(s) will be quoted prior to service and service team will be available only after confirmation of quotation from authorised person of client. Similarly customer must pay all labour, parts and transportation charges.

Generally, any on-site service calls will be attended within three hours. However, our help desk will give priority to only valid customers who are having their equipment under warranty and annual maintenance contract.